Frequently Asked Questions

National Integrated Services Ltd (NIS FM Support) is a UK-wide facilities management company with over 20 years of experience delivering building maintenance, cleaning, grounds maintenance, pest control, waste management and project management services. We serve commercial, industrial, educational, healthcare, hospitality, public sector and residential clients across England, Wales, Scotland and Northern Ireland.

The easiest way is to call us on 0207 639 1111 and speak with a member of our team, or email us at info@nisfmsupport.co.uk. You can also complete the enquiry form on our Contact page and we’ll send you a tailored proposal. We aim to respond to all enquiries promptly.

We work across a wide range of sectors including commercial, industrial, retail, education, healthcare, hospitality, residential, public sector and heritage sites. Whether you manage a single office building or a large portfolio of properties, we tailor our services to your specific needs.

Our core service areas include:

• Building Maintenance — planned preventative, reactive, HVAC, electrical, plumbing, roofing & more
• Cleaning — daily cleaning, deep cleans, carpet, hard floor, pressure washing, graffiti removal
• Grounds Maintenance — landscaping, snow & ice management, tarmac, fencing, line painting
• Pest Control — trapping, baiting, fumigation, falconry, bird deterrents
• Waste Management — full building clearance, hazardous waste, confidential waste, hard drive disposal
• Projects Division — lead contractor oversight, refurbishment, budget control, compliance management

Absolutely. We cater to both one-off reactive jobs and long-term planned maintenance contracts. Whether you have a single repair, a deep clean, or need a fully managed PPM programme, we’re happy to help. As the saying goes — just one job is enough to show the impact we can have.

Yes. Our PPM programmes are designed to reduce unexpected breakdowns, extend the lifespan of your building systems, and ensure ongoing compliance. We’ll work with you to create a schedule tailored to your property, covering everything from HVAC servicing to Legionella prevention checks.

Our waste services cover everything from general and hazardous waste to confidential document shredding and hard drive disposal. We handle full building clearances, fly-tipping removal, caged van collections, grab lorries and diggers. NIS recycles 98% of the general waste items we collect.

Yes. We are experienced in delivering pest control for healthcare, clinical, catering and food production environments where hygiene and discretion are paramount. Our methods include trapping, baiting, rodenticides, fumigation, cultural techniques, live falconry, netting, spikes, and audio deterrents — always tailored to the environment and regulatory requirements.

Our head office is at Unit 12, River Road Business Park, IG11 0EA in Greater London. We also have a secondary base in Manchester and strategically placed satellite hubs across the UK, allowing us to serve clients across England, Wales, Scotland, Northern Ireland and the larger surrounding islands.

Yes — while we have strong roots in Essex and London, we operate nationwide. Our network of regional hubs ensures we can deliver fast, consistent service quality wherever your property is located. Contact us to confirm coverage for your specific location.

We believe in complete pricing transparency. All of our services are competitively priced with no hidden fees. We provide clear, upfront quotations — and our quoted price remains fixed as long as the scope of works stays the same as agreed. If additional issues are discovered during the job, we’ll always discuss these with you before proceeding.

Not necessarily. We offer flexible arrangements — from one-off jobs and short-term contracts to fully managed long-term service agreements. We’ll recommend the most suitable arrangement based on your requirements. Please speak with our team to discuss what works best for you.

Yes. Budget management is one of our core strengths, particularly through our Projects Division. We work with clients to prioritise works, control costs, and ensure value for money without compromising on quality or compliance. Share your budget when making an enquiry and we’ll tailor our proposal accordingly.

We hold a number of industry-recognised accreditations, including:

• ISO 9001 — Quality Management
• ISO 14001 — Environmental Management
• ISO 45001 — Occupational Health & Safety
• SafeContractor — Health & Safety accreditation
• Constructionline — Procurement qualification
• SSIP — Safety Schemes in Procurement
• Avetta — Supply chain compliance
• Crown Commercial Service (CCS) — Government framework supplier

Yes. NIS is an accredited Crown Commercial Service (CCS) framework supplier, meaning we meet the strict standards required for government and public sector contracts. We’re trusted by local authorities and government bodies to deliver reliable, pre-vetted FM services.

All of our staff receive comprehensive training tailored to the specific requirements of each task and work environment. For roles in sensitive environments such as schools, healthcare facilities and care homes, appropriate vetting including DBS checks is carried out. Our commitment to workforce competence is a core part of maintaining our ISO and SSIP accreditations.

Yes. Environmental responsibility is central to how we operate. We hold ISO 14001 certification and have published a Carbon Reduction Plan. We recycle 98% of general waste collected and continually work to reduce our environmental impact across all service lines. You can view our NIS Carbon Reduction Plan on our website.

Yes. We have a Rapid Response Team available for emergencies. Whether it’s a burst pipe, a pest infestation, urgent building repairs or an unexpected clearance requirement, call us on 0207 639 1111 and our team will respond as quickly as possible.

Response times depend on the nature of the work and your location, but our nationwide network of hubs enables us to mobilise quickly across the UK. For clients on managed contracts, we agree response time SLAs in advance. For reactive enquiries, call us directly for an honest estimate of availability.